If you receive the message "The bike could not be unlocked" there may be a problem with the lock or with your smartphone.
There is a problem with the lock
If the lock is malfunctioning or the its battery is low, the connection to the smartphone may fail. If the bike still does not open after several attempts, please try a different bike.
There is a problem with your smartphone
Bluetooth is not working well
Turn off the Bluetooth setting on your smartphone and turn it on again. If the bike still does not open, restart your smartphone.
Since the performance of the Bluetooth function differs depending on the model of the smartphone, it may be difficult to connect to the bike depending on the model.
Please note that the Charichari Office cannot respond to inquiries about the Bluetooth function of your smartphone. Please understand this.
Low battery
If your smartphone's battery is low, it may fail to connect to your bike.
If the battery level is low, please recharge the battery and try again.