The bike may be slightly unlocked. First, please check by moving the knob of the lock upward.
If it opens, start the ride as it is.
If the lock still does not open and the ride time has elapsed, please follow the steps below to end the ride.
- Tap the elapsed time
- Select "Lock cannot be opened“
- Follow the instructions and take a picture of the QR code and the entire lock
- Tap "Do you want to report with this photo?" → Tap "Report"
Bikes that are in racks other than the dedicated racks of the Charichari may have the lock caught on the wheel and not come off easily.
Unload the bike from the rack and stand it up to unlock it.