If the Android device's power saving mode is turned on, the ride may not end even if the bike is locked, or the ride end position may become "unknown" .
This phenomenon can be avoided by making the following settings. Please note that the procedure may differ depending on the Android device model you have.
Google Pixel
Turn off battery saver
Settings > Battery > Battery Saver > Off
Turn off optimization
Settings > Apps & Notifications > Advanced > Special App Access > Select "Battery Optimization" > Select "All Apps" from the pull-down > Do not optimize Charichari apps
Xperia
Turn off STAMINA mode
Settings > Battery > STAMINA mode > Turn off
Turn off optimization
Apps and notifications > Advanced > Special app access > Select "Power saving features" > Select "All apps" from the pull-down > Do not optimize the Charichari app
Galaxy
Set power saving mode
Go to Settings > Device Care > Battery > Power Mode > Set to "High Definition Mode" or "Optimized Mode"
Turn off optimization
Settings > Apps > Charichari > Battery
- Allow "Background Processing"
- Turn off "Optimize battery usage"
AQUOS
Turn off long battery life switch
Go to Settings > Battery > Turn off long battery life switch
Turn off optimization
Settings > Apps and notifications > Advanced > Special app access > Select "Optimize battery" > Select "All apps" from pull-down > Do not optimize Charichari apps
OPPO
Turn off energy saving mode
- Settings > Battery > Turn off "Energy Saving Mode"
- Go to Settings > Battery > Turn off "Smart Power Consumption Protection"
Allow background execution
Settings > Apps Management > Charichari > Energy Saver > Allow "Background Execution"
HUAWEI
Turn off power saving mode
Settings > Battery > Turn off power saving mode
Change power saving settings
Settings > Apps > Apps > Charichari > Power consumption details
- Turn off power consumption alerts
- Change app launch to "Manually manage"
Xiaomi
Turn off battery saver
Turn off battery saver Settings > Battery and Performance > Turn off battery saver
Change background settings
Settings > Battery and Performance > Settings icon in the upper right > Apps Battery Saver > Select Charichari App > Set Background Settings to Unrestricted
We apologize for the inconvenience, but customers using other Android devices are requested to check and respond to this issue on their own.