If you have a problem or question about the ride, please select the ride history in question to contact us and report it.
Report a problem with a bike or port you used
- Open the Ride History List
- Select the ride in question
- Click on "Bike/Port Problem" at the bottom of the page to report the problem
Contact us about fees
- Open the Ride History List
- Select the ride in question
- Click "Inquire about this ride" at the bottom of the page
※Please note that we may not be able to respond to inquiries about past rides
Accident report
Please contact us through the Charichari App with details of the accident and damage.
Tap ? right icon on the app > Accident > Caused an injury > Report via chat or by phone
Accident reception center：092-600-7043 (Business hours: 10:00-18:00)
※If it is outside business hours, please inform the reception regarding accident situation, and we will contact you back within 2 business days.
Please click [here] for more details.