If you receive the message "Your email address or password is incorrect" please make sure that you have entered the correct login method and information.
Email Address
Please make sure that your email address is entered correctly, including lowercase and uppercase letters, numbers, and full-width and half-width characters.
Password
If you have entered your email address correctly, your password may be incorrect. Please try “How to reset your password”.
I can't log in even though it's not wrong
We will ask you for your email address and registration status, and then our management will take care of the problem. Please let us know the details of your situation in the chat room.