You cannot cancel your membership in the following cases;
During the ride
You cannot cancel your membership while riding or temporarily parked. Please return the bike and end your use.
If you have accrued ride fees after the ride has ended, please wait until around the 2nd of the following month to make payment. After payment is completed, you can cancel your membership.
There is an undetermined charge
You cannot cancel your membership because you still have a Charichari payment.
Charichari Service requires a lump-sum payment for one month on or around the 2nd of the following month. Please wait for the payment notification for the following month and make your payment.
You can check the statement of your payment in progress by following the procedure below.
Top left icon on the app > payment > This month
Payments are still outstanding
You cannot cancel your membership because you still have a payment for the Charichari. Please check your payment details and make all payments.
Used within 30 days
Ride issues may be identified after the ride is completed. Please wait until 30 days have passed since your last ride.