In the case that you get injured

Insurance will be applied to accidents that occur while you are using Charichari. Please refer to the following procedures.

Contact the police

If you get injured in a contact accident, a police investigation is required. Please contact #110 or the nearest police box.

If the bike is damaged

Please confirm the "name, telephone number and insurance company" of the other party involved in the accident and inform the Mitsui Sumitomo Insurance Support Desk.

Contact the insurance company

Please call "Mitsui Sumitomo Insurance Support Desk", the contact number shown in the app, by following the procedure below.

1. Tap "?" icon in the app
2. Tap “Accident”
3. Select the relevant item
   1. Injured
   2. Caused an injury
   3. Damage to property
   4. Inquiry
4. Enter your name
5. Confirm your Insurance Policy Number
6. Tap ”Report an accident over the phone” and call to report the accident

※You will need the insurance policy number listed on the app to make a report. For more information on insurance, please refer to "Safety measures".

Report to Charichari customer service

Please report the details of the accident and the damage to your bike via the Charichari app.

Go to Menu [ ≡ ] at the top left of the screen > Accounts > Contact us via Chat