The power controller was broken
The power controller is broken or disconnected
This bike is not available.
We apologize, but please use other bike.
It would be helpful if you could take a picture and report back to us !
The power does not turn on
If the battery level does not light up when you press the ON/OFF button on the power controller (or hold it down for the blue controller), the battery may be dead.
Please use a different bike.
The power is on, but it did not assist
Check the remaining battery charge
Press the ON/OFF button on the power controller (or press and hold for the blue controller) and make sure there is at least 1 memory remaining in the battery.
If the remaining battery charge is not more than 1 memory, the battery may be dead. The battery will be replaced by the operator.
Please use another bike.
Turn on the power and read the QR code to unlock the bike
If the power is turned on with force applied to the pedals, the assist may not function properly.
When using Electric-Assist Bike, be sure to turn on the power controller before reading the QR code and unlocking.
Check the assist power
Press the + button on the power controller (or the UP button on the blue controller) to increase the assist power. If the problem persists, please report it to us and provide us with details. Operation will check and repair.
There is something wrong with the battery
The battery is disconnected
This bike is not available.
Please report it and use other bike.
There is no remaining battery power
Press the ON/OFF button on the power controller (or press and hold for blue controller) to check the battery level.
If the battery level does not light up even 1 memory, the battery may be dead. The battery will be replaced by the operator.
Please use other bike.
The light does not turn on
The light turns on automatically when the electric power assist is turned on.
It can also be turned off and on by pressing the + button on the power controller (or pressing and holding the UP button on the blue controller).
If the light does not turn on when the power controller is pressed, please report it.