Check the remaining battery charge
Press the power button on the power controller of the Electric-Assist Bike (or press and hold the ON/OFF button on the blue controller) and check that there is at least 1 memory remaining in the battery.
If the remaining battery power is not lit up by 1 memory or if the remaining battery power is blinking, the battery may be dead.
Please use other bike.
Turn on the power and then read the QR code to unlock!
If the power is turned on with force applied to the pedals, the assist may not function properly.
When using an Electric-Assist Bike, be sure to turn on the power controller before reading the QR code and unlock.
Check the assist power
Press the + button on the power controller (or the UP button on the blue controller) to increase the assist power.
If the problem persists, please report it to us and provide us with details.
Management will check and repair the problem.
Charichari App > Help > Report