Submit a request – Charichari Help

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Subject

Enter keywords. You don't know keyword?Visit help pages. (e.g. Ride / Temporary Bike Parking, etc.)

Select your inquiry

Select the following item

Customers who have not contacted the insurance company should call the Mitsui Sumitomo Insurance Support Desk. Menu > ヘルプ（Help） > 事故にあった（In case of accident）

Select the following item

Describe the details of the accident

Please describe the damage to your bike

I want to modify my ride fee.

I didn't get any perks for the ride.

Date of your ride(optional)

Actual ride time

Fill in your ride time in minutes(if you haven's started yet, please fill in "0")

Actual ride time

Fill in your ride time in minutes(if you haven's started yet, please fill in "0")

Name

Phone number

We may not be able to respond to your request if your phone number is different from the phone number registered on Charichari

Fill in the details of your inquiry

Please note that we may not be able to respond to your request depending on the contents. Thank you for your understanding in advance.

Ride ID(optional)

Billing Invoice ID(optional)

Attachments(optional)

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