Submit a request – Charichari Help

Select your status

Your email address

Subject

Enter keywords. You don't know keyword?Visit help pages. (e.g. Ride / Temporary Bike Parking, etc.)

Select your inquiry

Select the following item

I want to modify my ride fee.

I didn't get any perks for the ride.

Date of your ride(optional)

Actual ride time

Fill in your ride time in minutes(if you haven's started yet, please fill in "0")

Actual ride time

Fill in your ride time in minutes(if you haven's started yet, please fill in "0")

Date and time of the accident

Customers who have not contacted the insurance company should call the Mitsui Sumitomo Insurance Support Desk. Menu > ヘルプ（Help） > 事故にあった（In case of accident）

Accident Location（Address and other details）

Other party in the accident

Describe the details of the accident

Where you parked the bike

Please describe the damage to your bike

Police On-Site Inspection

If there is damage to property or an accident with the other party, a site inspection by the police is required. If you have not already done so, please contact the police.

Other party information (name/other party's insurance company and contact information)

Whether the other party was injured and the damage to the car, bicycle, etc.

Name

Phone number

We may not be able to respond to your request if your phone number is different from the phone number registered on Charichari

Fill in the details of your inquiry

Please note that we may not be able to respond to your request depending on the contents. Thank you for your understanding in advance.

Ride ID(optional)

Billing Invoice ID(optional)

Attachments(optional)

Add file or drop files here